Karen is responsible for Change Management in her organisation. Every time she announces a change initiative, there is group of people who would hijack her presentations. They question everything and anything which usually dampens the little enthusiasm that exists for change. This group of people are super smart people. Karen's biggest worry, for a long time before any change announcement, was...
"Please turn on TunnelBear (a secure VPN service) when you travel overseas and use hotel WiFi." This is what a well-wisher has been telling me for years and I have had a standard response to this advice, "Yes" but the truth is, I never turned TunnelBear on because it was an effort which I was being asked to make for something I didn't think was required. My assumption and belief was, the whole...
If you conduct meetings with senior business leaders with an objective of getting approval on key messages for important internal and external comms, then this blog is for you. In the coming weeks I may have to meet senior business leaders of a semiconductor factory to take them through a story that their leadership team and I have worked on in a workshop. The story answers a pertinent question...
Recently, I had an opportunity to be involved in building a Change Narrative for a leading semiconductor manufacturing company. The factory was on its way to becoming a Smart Factory. Whilst running the project, at one stage, I sensed through a conversation with the leadership team that most of the factory workers had the view that this drive for automation and robotics was unique to their...
Over the last few months, whilst running Digital Transformation Storytelling Programmes, I asked several rank and file staff (impacted by the change), "Why do you think your organisation is changing?" After hearing several responses, I can confidently say that rank and file staff's worldview is, all change initiatives are driven by profitability and there is no care or concern for people on the...
Storytelling with Pattern matching is a shortcut to a desired outcome. There is a company with a staff strength of 10,500 employees. The company introduces a CRM system change. Leadership team wants to convince each and every staff that the change is good for them. The change promises efficiency. Expensive and arduous efforts to convince everyone begin. At the end of the internal change campaign...